Your Scarlet products are now compatible with fiber.
It's time to welcome fiber, already available in your neighborhood.
The copper network in your street will be decommissioned and completely replaced by fiber. Good news! Your fixed Scarlet products are now fiber-compatible, at the same price.
Switch to fiber now and avoid interruption of your Scarlet services! Simply complete the form and we'll contact you as soon as possible or call our Customer Service on 02 275 27 27.
It is no longer possible to order copper connections and moves or to add new copper Internet. Only the fiber version is available. Don't worry, the price is the same!
If you don't switch to fiber, we will unfortunately have to cut off your fixed services (Internet, TV, landline) on the indicated date. Avoid this by switching to fiber now!
Changes apply only to Scarlet home subscriptions. Scarlet mobile subscriptions are not affected.
We'll replace your copper cable with fiber at no charge. The work takes between 2 and 4 hours and requires only a few minutes of power outage. It won't hinder your activities!
Fiber gives you a much more advanced connection. This technology provides a more stable connection and adapts to connected objects. With fiber, you'll be able to make better use of smartphones or voice assistants that require high connectivity.
Install fiber today for a better connection tomorrow!
Fiber won't cost you a penny more! Your Scarlet products will remain available at the same price. However, if you need a faster Internet connection, with fiber you can upgrade to 200 Mbps download and 20 Mbps upload for just €10 (instead of 70 Mbps/10 Mbps)
Fiber is a technology that allows to transmit data over long distances. Here is what it means for you:
Fill out the form and a Scarlet agent will call you back as soon as possible.
Call our Customer Service at 02 275 27 27 and we will answer all your questions! You can also fill out the online form and a Scarlet agent will contact you as soon as possible.
Proximus is modernizing its network (also in collaboration with other partners) by gradually replacing existing copper cables with fiber cables. Eventually, the copper network will be fully replaced by this new technology.
By working hand in hand with the construction sector, most of the new housing estates and apartment buildings are immediately connected to our fiber network.
In all cases, you can continue your activities as usual. Before leaving, the technician will make sure everything is working perfectly.
As a tenant, all you have to do is send a request to Scarlet. The landlord cannot oppose the choice of operator, nor the installation of fiber at the tenant's request. Nevertheless, we advise you to inform him/her.
In a co-owned buildings, all owners will normally have already been notified of the arrival of fiber in the building through the general meeting or by the management company or building manager.
Fiber can be produced entirely in Europe and is made of glass from silicon dioxide, the most abundant element on earth after oxygen, found in sand, clay, rocks and even water. Its extraction is therefore not harmful for the environment.
Additionally, fiber consumes 4 times less electricity than copper and its production has a very low ecological footprint: 0.06 kg of CO2 for fiber compared to 1.000 kg for 2 kg of copper wire (used for your current connection).
Switching to this future-proof technology makes sense for the environment and the climate!