1. Start by checking that the power cable of your b-box is correctly plugged into an electrical outlet and that the switch at the back of the modem is in the On position.
2. Verify that an Ethernet cable connects the red WAN port of your b-box to the Ethernet port of your fiber modem.
3. If you have connected an additional device to the b-box, ensure that the Ethernet cable connects the Ethernet port of your device to the yellow Ethernet port at the back of your b-box.
4. If your phone cannot be plugged into an Ethernet port, then it must be connected to the green Phone port of your b-box.
5. Check that the fiber modem is properly connected to a power outlet. Please note that the fiber optic cable between the modem and the termination point should never be twisted or bent.

Finally, check the LEDs Power, WAN, and Internet of your b-box. All three indicator lights should be on and steady. If they blink for more than 30 minutes, please contact usOpens a new window .