You activated a direct debit mandate but encountered a problem? Identify the issue and find the appropriate solution.

Was the amount not paid automatically?
Did you receive any notification from Scarlet or your bank? Was your account sufficiently funded on the due date of your bill? To avoid reminder fees, we advise you to pay this bill manually.

Are you disputing the amount of the bill?
You can suspend or delete your direct debit mandate and file a complaint via our contact formOpens a new window .