Scarlet Mailbox Guide: Settings and tips

1. Log in to MyScarlet.
2. Click on the Home tab and scroll down to your fixed product.
3. Click on the Internet section.
4. Click on the Internet Options button.
   
5. Add as many mailboxes as needed. You will receive confirmation that your mailbox has been created. It is active immediately.
   

To find the password of your mailbox:

1. Click on the Home tab and scroll down to your fixed product.
2. Click on Settings and scroll down to the bottom of the page.
3. In the mailbox menu, click on the Edit button next to the mailbox you just created.
4. Click on the eye icon to display the password.

1. Log in to mon.scarlet.
2. Click on the Home tab and scroll down to your fixed product.
3. Click on the Settings button.
   
4. At the bottom of the page, you will find an overview of all your mailboxes. Click on the Delete icon next to the e-mail address you wish to delete.
   If you want to delete more than one at a time, check them off and then click on the general Delete button.
   

I accidentally deleted an e-mail address I want to keep and I can't recreate it. What should I do?

Please contact our customer serviceOpens a new window to resolve this.

All subscriptions have a maximum of 5 mailboxes. For each mailbox, there is a limit of 3 e-mail aliases.

1. Log in to mon.scarlet.
2. Click on the Home tab and scroll down to your fixed product.
3. Click on Settings.
   
4. At the bottom of the page, you will find an overview of all your mailboxes. Click on the Edit button next to the mailbox for which you are looking for the password.
   
5. Click on the eye icon to display the password.
   
6. When you are finished, you can click on Back.

The storage capacity of each mailbox is 1,024 MB (with a limit of 15,000 e-mails per folder).

Yes, your mailbox is equipped with a spam filter that is active by default.

To ensure smooth e-mail traffic, the maximum size of attachments that can be sent is 25 MB.

1. Log in to mon.scarlet.
2. Click on the Home tab and scroll down to your fixed product.
3. Click on Settings.
   
4. At the bottom of the page, you will find an overview of all your mailboxes. Click on the Edit button next to the mailbox for which you want to set up an automatic reply.
   
5. Then click on the Edit button next to Auto Answer.
   
6. You can now set up an automatic response for a specific or indefinite period of time. Enter the message you want to send automatically in the Message box.
   
7. When you are finished, click on Update.

1. Log in to mon.scarlet.
2. Click on the Home tab and scroll down to your fixed product.
3. Click on Settings.
   
4. At the bottom of the page, you will find an overview of all your mailboxes. Click on the Edit button next to the mailbox for which you want to set up e-mail forwarding.
   
5. Then click on the Edit button next to Automatic Transfer.
   
6. You can now set up an automatic e-mail forwarding for a fixed or indefinite period of time. You can also configure up to 3 e-mail addresses to which your e-mails will be forwarded.
   
7. When you are done with the configuration, click on Update.

For incoming e-mail, you can use either POP3 or IMAP, both of which are active by default. If you check your e-mails from multiple devices, we recommend using IMAP.

• Server for incoming e-mail (POP3): pop.scarlet.be Port: 995 (SSL enabled)
• Server for incoming e-mail (IMAP): imap.scarlet.be Port: 993 (SSL enabled)

For outgoing e-mails, it is best to use a secure connection (SSL) if you are using several devices outside, so you can also send e-mails from a connection of another provider. Make sure you also activate the option my server requires authentication and enter the username and password of your mailbox.

• Server for outgoing e-mail (SMTP): smtp.scarlet.be Port: 465 (SSL and « my server requires authentication » enabled)

IMAP ensures that e-mails remain available on the Scarlet e-mail server when you download them via your e-mail program. Unlike POP3, which deletes e-mails from the Scarlet e-mail servers after you download them via our e-mail program, unless the option leave a copy of messages on the server is enabled.

Some pros and cons of using POP3 and IMAP:

• IMAP allows you to check your e-mails from any computer. To do so with POP3, you need to enable the option Leave a copy of messages on the server.
• With IMAP, you risk reaching your mailbox's maximum capacity, meaning you won't receive any more e-mails. You will have to delete e-mails regularly. POP3 lets you keep as many e-mails as you want because they are stored locally on your computer. If the option Leave a copy of messages on the server for POP3 is enabled, your messages are saved on our server. It is advisable to specify the number of days that your messages are saved on our server to avoid your mailbox reaching its maximum capacity when you enable this option.
• IMAP allows you to save the (personal) folder structure on each computer, while POP3 requires you to recreate the (personal) folder structure on each computer.

POP3 and IMAP are active by default.

You can continue to use your e-mail address free of charge for up to 18 months after termination. The existing username (login) and password remain valid.
Would you like to continue to benefit from this facility beyond those 18 months? No worries, for the moment no action is required and it remains free of charge. In the future, we reserve the right, in accordance with applicable law, to:

• ask you if you wish to continue using this facility and
• charge a fee for this extension.

In this case, we will contact you on your Scarlet e-mail address at least 3 months in advance and explain the conditions of the extension.
We also refer to the codes of conduct defined by ISPA: Codes of conduct for ISPs - ISPA Belgium

Please note: access to these mailboxes can only be done via https://webmail.scarlet.be/fr/Opens a new window and not via IMAP or POP3.