Schedule an appointment

If you need an appointment to install a new product, you will be offered the possibility of making an appointment when you place your order.

If you need to make an appointment because you are experiencing a technical problem, we recommend that you first consult our articles on Internet problems and TV problems.

If the problem is still unresolved, you can contact our customer serviceOpens a new window , who will try to solve your problem remotely. If, despite this, the problem persists, our agents will schedule a technical intervention.

How much does technical intervention cost?

It depends on the origin of your problem:

The intervention is free of charge, except if it concerns your vertical wiring in a building or in the event of deliberate damage.

The intervention will be billed at € 50.

You are responsible for wiring your devices (wireless solution, b-box/Internet Box, TV Box). The cost of the intervention covers the technician's travel and the time required to resolve the problem. The intervention will also be invoiced in the case of defective equipment, should you require a technician to replace it.

However, if the intervention is repeated within 14 days, you will only be billed once.

Did you succeed?

No, I need more help
Yes, thank you!