You can find your PIN code on the SIM card holder and on the front of the confirmation letter. If you no longer have your PIN code, please contact our customer serviceOpens a new window .
Don't forget to mention your mobile phone number and the number of your current SIM card.

You can always change your PIN code to one that is easier to remember.
Make the following combination on your mobile:

**04*old PIN code*new PIN code*new PIN code#

Your new PIN code is active immediately.
If you enter the wrong PIN code 3 times, your SIM card will be blocked automatically. You can unlock it by typing your PUK code.

You will find your PUK code on the SIM card holder and on the front of the confirmation letter. If you no longer have your PUK code, please contact our customer serviceOpens a new window .
Don't forget to mention your mobile number and the number of your current SIM card.