Via MyScarlet app

1. Open the MyScarlet app.
2. Tap on Products.
3. Select the TV component of your product.
4. Tap on the Options tab.
5. Change the language of your basic package to the desired language.
6. Click on I go for it.

Your option has been changed. If you activated it, you will be able to watch it within 2 hours.

Via MyScarlet web

1. Log in to MyScarletOpens a new window > to manage your products and services.
2. Click on Products.
3. Click on the TV component of your product.
4. Change the language of your basic package to the desired language.
5. Click on I go for it.

Your option has been changed. If you activated it, you will be able to watch it within 2 hours.

Would you like to display the menus in Dutch or French? English and German are unfortunately not available.

• Press the Menu button and select (depending on the current language):
  • Mon compte > paramètres > réglage du système > langue du menu
  • Mijn account > instellingen > systeeminstellingen > taal
• Select the desired language (Dutch or French) and press OK.
• Navigate to the right and select valider or bevestigen (depending on the language). The changes are immediate.

In most cases, this problem is solved by restoring the decoder's factory settingsOpens a new window .

When the decoder restarts, the sound and image should be synchronized again.
Still running into the issue? Get in touch with our customer serviceOpens a new window .

In most cases, this problem is solved by performing a factory resetOpens a new window on the decoder.

When the decoder reboots, the TV guide should display the correct date.
Still running into the issue? Get in touch with our customer serviceOpens a new window .

The image stretches in height?

This TV channel broadcasts in 16:9 and your screen is in 4:3.

With horizontal black bands, your 4:3 screen looks like a 16:9 screen and the image is not distorted.

The image stretches in width?

This TV channel broadcasts in 4:3 and your screen is in 16:9.

With vertical black bands, your 16:9 screen looks like a 4:3 screen and the image is not distorted.

To change the aspect ratio, do the following:

• Press the Menu key and select My Account > settings > image settings > aspect ratio.
• Select the desired image size (16:9 or 4:3).
• Select Confirm.