In order to ensure that your installation goes smoothly and that your appointment is not postponed, there are several things you need to pay attention to.

Will I be present when the technician arrives?

If you are not at home when the technician arrives, your installation will be cancelled immediately and a new intervention will have to be scheduled. Also make sure you have the documents you received from Scarlet available.

Can you not be present in person? Don't hesitate to ask a family member or trusted neighbor if they can be there when the technician comes. Please note: the person you choose must be of age.

Do I already have a telephone socket in my house?

The modem will be connected to one of these sockets. If you already have one, the technician will check it and replace it if necessary. If you do not have one, it will be installed during the procedure.

Please note: we ask you to leave enough space and move any obstructions for the technician's work.

Are my devices to be connected ready?

If you want to connect devices (computer, TV, tablets and smartphones, ...) during the presence of our technician, please make sure they are ready. These must be turned on and have the latest updates. Think about where you want to place them, and determine whether you want a wired or wireless installation.

• Wired installation: as a reminder, the installer only will do the drilling on the floor where the modem is to be installed. If you are a tenant, a signed agreement from the landlord will be required before drilling can take place.
• Wireless installation: devices such as a Wi-Fi-bridge or a Wi-Fi amplifier may be required for wireless installation. Our installer will suggest them to you. Please note: these wireless solutionsOpens a new window are paid-for, but their installation is free.

Do I have a power socket available?

For the installation to run smoothly, it is essential to have a power socket at the location where the modem will be installed. If you have opted for a bundle with TV, also check that a socket is available where you want to install the decoder. You may need an extension cord.

When these checks are completed and everything is in order, you are ready to receive the Scarlet technician.