During a power cut

Can I use Scarlet services during a power cut?

  • Fixed telephony:
    VoIP lines or those using fiber will not work as they rely on your b-box/Internet Box, which won't function without electricity.
  • Mobile telephony:
    GSM antennas have battery backup with a 2-hour autonomy. During a power cut, mobile services can be used for this duration.
  • Fixed Internet:
    No, once the power to your b-box/Internet Box is cut off, the internet connection will also be cut off.
  • Mobile Internet:
    At the beginning of a power cut, you will still be able to use mobile internet, but the connection will gradually decrease depending on the duration of the cut.
  • TV:
    No, your TV Box is connected to your b-box/Internet Box.