If you change your bank account number, your bank may need a few days before the change takes effect. Make sure to check your statement carefully as you may need to pay your next bill manually.

• If you requested the change through our customer service, it may take a few days before the change is effective.
• If you delete the direct debit mandate, always check your next bill carefully and see if it needs to be paid manually or if it is still being paid through your old direct debit mandate.

Do you have another question? Go to our support page.