1. Start by checking that the power cable of your b-box is correctly plugged into an electrical outlet and that the switch at the back of the modem is in the On position.
2. If you have connected an additional device to the b-box, make sure that the Ethernet cable correctly connects the Ethernet port of your device to the yellow Ethernet port at the back of your b-box.
3. If your phone cannot be plugged into an Ethernet port, then it must be connected to the green Phone port of your b-box.

Finally, check the LEDs Power, DSL, and Internet of your b-box. All three indicator lights should be on and steady. If they blink for more than 30 minutes, please contact usOpens a new window .