Change provider

With Easy Switch, you reduce the risk of service interruption and double billing when switching operators. Your new provider also ceases your subscription with us.

  1. Contact your new provider.
  2. Tell your new provider your customer number and Easy Switch ID. You can find these details:
    • Via the MyScarlet app: Open the MyScarlet app, tap  Products at the bottom and scroll all the way down. You'll see your Easy Switch ID and customer number listed.
    • Via the MyScarlet website: Log in to MyScarletOpens a new window to view your Products. Scroll all the way down. You'll see your Easy Switch ID and customer number listed.
    • On your Scarlet bill: Your Easy Switch ID and customer number are listed on the first page of your bill. If not, you'll find them in the Easy Switch information section on the last page of your bill.

Your new operator will contact us to cancel your products.

Of course it's possible. You can request a subscription with another provider without using Easy Switch. In this case, don't forget to cancel your services yourself.

If you are already using Easy Switch, you do not need to cancel your services yourself. Therefore, we advise you not to do so.

Your subscription ends the day after the installation by your new operator. If you want to wait longer, you need to inform your new operator in advance.

Do you have enough informations?

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